Terms & Conditions

By booking a tour, package, trek, activity, transportation, accommodation, or any other travel service with EXCTREK TRAVELS, the participant/customer acknowledges that they have read, understood, and agreed to the following Terms & Conditions.

General Terms

• By making a booking with EXCTREK TRAVELS, the participant/customer confirms that they have read, understood, and accepted all applicable Terms & Conditions.
• Travel, trekking, adventure activities, and tours may involve certain inherent risks. Participants are responsible for taking reasonable care of their own safety, health, belongings, and personal conduct throughout the trip.
• All participants must comply with applicable laws, rules, regulations, and instructions issued by local authorities, government departments, hotels, transport operators, guides, and EXCTREK TRAVELS.
• If any participant violates applicable laws or regulations, the concerned authorities may take legal action. EXCTREK TRAVELS shall not be responsible for such violations or their consequences.
• No refund or compensation will be provided for any unused, partially used, missed, or voluntarily declined service, unless specifically agreed otherwise in writing.
• If you experience any issue during your tour, please inform EXCTREK TRAVELS or our representative as soon as possible so that we can attempt to resolve the matter promptly.
• Complaints should preferably be reported during the trip or immediately after completion.
• Where appropriate, EXCTREK TRAVELS may consider mediation or another mutually acceptable dispute-resolution method.
• Any dispute arising in connection with these Terms & Conditions shall be subject to the applicable laws of India and the jurisdiction of the competent courts in Vadodara, Gujarat, unless otherwise required by applicable law.

2. Booking & Payment

• A booking will be considered confirmed only after the required payment has been received and official booking confirmation has been issued by EXCTREK TRAVELS.
• Unless otherwise specified in the individual package quotation, 50% advance payment may be required at the time of booking.
• The remaining balance must be paid within the payment deadline communicated by EXCTREK TRAVELS.
• 100% payment may be required before 21 days of the scheduled trip date, or as specified in the applicable package quotation/booking confirmation.
• Bookings made within the applicable payment deadline may require 100% payment at the time of confirmation.
• Failure to make payment within the specified deadline may result in cancellation of the booking and applicable cancellation charges.
• Hotel, transport, airline, railway, activity, and other bookings are subject to availability.
• In case the originally proposed hotel or accommodation is unavailable, EXCTREK TRAVELS may arrange a property of a similar category, subject to availability.
• All prices are quoted in Indian Rupees (INR) unless otherwise stated.
• Package prices may vary depending on travel dates, availability, seasonality, government taxes, fuel costs, transportation rates, hotel tariffs, exchange rates, or supplier pricing.

3. Transportation

• Transportation will be arranged according to the itinerary and vehicle availability.
• Vehicle type and seating arrangements are subject to availability and package specifications.
• Participants are expected to travel in the designated vehicle(s) arranged by EXCTREK TRAVELS.
• No smoking, alcohol, illegal drugs, or intoxicating substances are permitted inside vehicles arranged by EXCTREK TRAVELS.
• Vehicles are generally provided on a point-to-point basis according to the agreed itinerary.
• Additional transfers arising from late arrivals, early departures, missed transportation, personal plans, route deviations, or changes requested by participants may be charged separately.
• Delays caused by traffic, road conditions, weather, government restrictions, strikes, natural events, mechanical issues, or circumstances beyond the reasonable control of EXCTREK TRAVELS shall not automatically be considered a deficiency in service.

4. Accommodation & Meals

• Accommodation will generally be provided on a twin-sharing, triple-sharing, or quad-sharing basis, depending on the package and availability.
• Room allocation is subject to hotel/property availability and booking configuration.
• Guests are requested to inspect their room/tent and belongings at check-in and check-out.
• Any damage caused by a participant to hotel rooms, tents, furniture, equipment, or property may be charged directly to the participant.
• Meals, where included, will be provided according to the meal plan mentioned in the booking confirmation or itinerary.
• Special meal requests or dietary requirements should be communicated in advance and may be subject to availability or additional charges.
• Budget hotels, camps, homestays, and similar properties may have basic facilities compared with premium properties.
• EXCTREK TRAVELS is not required to provide an internal cost breakup used to calculate the overall package price.

5. Luggage & Personal Belongings

• Participants are solely responsible for their luggage, cash, mobile phones, electronic devices, jewellery, documents, passports, and other personal belongings.
• EXCTREK TRAVELS shall not be responsible for loss, theft, misplacement, or damage to personal belongings except where liability is imposed under applicable law.
• Participants should personally verify the loading and unloading of luggage at hotels, vehicles, airports, railway stations, camps, and other locations.
• Participants are advised not to carry unnecessary valuables during the trip.

6. Health, Safety & Medical

• Participants must ensure that they are physically and medically fit for the selected tour, trek, adventure activity, or destination.
• Basic first-aid assistance may be available depending on the destination, activity, and operational arrangements.
• In case of a medical emergency, EXCTREK TRAVELS or its representatives will make reasonable efforts to assist in contacting emergency services, medical facilities, and/or the participant's emergency contact.
• Medical consultation, treatment, hospitalization, medication, evacuation, ambulance, transportation, and related expenses shall generally be borne by the participant, subject to applicable insurance coverage.
• Participants should disclose relevant medical conditions, allergies, physical limitations, or other conditions that may affect their participation where reasonably necessary for safety.
• For trekking, hiking, mountaineering, rafting, camping, or other adventure activities, the guide/instructor/operator may restrict or terminate participation if continuing is considered unsafe.
• EXCTREK TRAVELS may recommend suitable travel and adventure insurance before departure.

7. Discipline & Code of Conduct

All participants are expected to behave responsibly and respectfully throughout the journey.

Participants must:

• Follow instructions issued by EXCTREK TRAVELS, guides, drivers, hotel staff, local authorities, and activity instructors.
• Follow prescribed reporting times and itinerary schedules.
• Respect local culture, traditions, communities, wildlife, and the environment.
• Maintain appropriate behaviour toward fellow travellers and service providers.
• Follow all safety instructions during trekking and adventure activities.

Serious misconduct, abusive behaviour, physical violence, harassment, illegal activities, drug use, property damage, or repeated refusal to follow safety instructions may result in immediate termination of participation without refund, subject to applicable law.

If a participant voluntarily leaves a tour, camp, trek, or group itinerary, EXCTREK TRAVELS may not be responsible for arranging or paying for subsequent transportation, accommodation, return tickets, or other personal arrangements unless separately agreed.

8. Itinerary, Activities & Force Majeure

• Tour itineraries are planned based on available information and may be changed, modified, shortened, or rearranged due to weather, road conditions, traffic, government restrictions, political situations, natural events, operational requirements, safety concerns, or other circumstances beyond the reasonable control of EXCTREK TRAVELS.
• In case of natural calamities, landslides, heavy snowfall, floods, strikes, political unrest, road closures, government restrictions, transportation disruption, or other unforeseen circumstances, additional expenses may be payable by the participant.
• Adventure activities may be cancelled, modified, postponed, or replaced due to weather, safety, government restrictions, or operational reasons.
• No automatic refund shall be applicable for an activity that cannot be operated due to circumstances beyond the control of EXCTREK TRAVELS, subject to applicable supplier terms and applicable law.
• Photographs, videos, illustrations, and promotional material displayed by EXCTREK TRAVELS are for representation purposes. Actual accommodation, scenery, weather, activities, vehicles, and experiences may differ.

9. Liability & Responsibility

EXCTREK TRAVELS may coordinate services provided by independent hotels, airlines, railways, transport operators, guides, activity operators, restaurants, and other third-party suppliers.

To the extent permitted by applicable law, EXCTREK TRAVELS shall not be responsible for losses arising from circumstances beyond its reasonable control, including:

• Accidents, injuries, illness, or medical emergencies.
• Delays, cancellations, rescheduling, or disruptions by airlines, railways, hotels, transport operators, or other third-party service providers.
• Loss, theft, or damage to personal luggage or valuables.
• Weather conditions, natural disasters, landslides, roadblocks, or other natural events.
• Government restrictions, strikes, political disturbances, or changes in regulations.
• Wildlife encounters or risks associated with outdoor and adventure activities.
• Delays or additional costs caused by a participant's personal decisions or failure to follow instructions.

Adventure travel, trekking, hiking, rafting, camping, peak climbing, mountaineering, and similar activities inherently involve certain risks. Participants should understand these risks and take appropriate precautions.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

10. Documentation & Identification

• Participants must carry valid original photo identification documents as required for the destination and services booked.
• Depending on the trip, accepted documents may include Passport, Driving Licence, Voter ID, Aadhaar Card, or other government-approved identification.
• International travellers must carry valid passports, visas, permits, and other required travel documents.
• Participants are responsible for ensuring that their documents are valid and available before departure.
• Failure to provide required documentation may result in denial of service, cancellation, or inability to travel, with applicable charges potentially arising.
• Certain destinations, border areas, protected areas, or adventure activities may require additional permits or documentation.

11. Photography, Video & Marketing

• During tours and activities, photographs and videos may be taken for operational, promotional, social media, or marketing purposes.
• Participants may appear incidentally in photographs or videos taken during the tour.
• EXCTREK TRAVELS will make reasonable efforts to respect participant privacy.
• Participants who have a specific objection to the use of their identifiable image for promotional purposes may communicate this to EXCTREK TRAVELS in advance or at the earliest reasonable opportunity.

12. Customer Complaints & Support

We genuinely value our customers and aim to resolve issues quickly.

If you experience any problem related to hotel accommodation, transportation, meals, tour services, guide services, activity arrangements, itinerary execution, or any other service, please contact EXCTREK TRAVELS or our representative during the trip whenever possible.

Reporting an issue immediately gives EXCTREK TRAVELS the best opportunity to investigate and resolve it while the service is still being provided.

13. Acceptance of Terms

By making a booking or participating in a tour organized or arranged by EXCTREK TRAVELS, the customer/participant confirms that they:

• Have read and understood these Terms & Conditions.
• Agree to comply with the applicable rules and instructions.
• Understand the nature and potential risks of travel and adventure activities.
• Accept responsibility for their personal belongings and conduct.
• Have provided accurate information and required documentation.
• Agree to the applicable booking, payment, cancellation, and service conditions communicated at the time of booking.

EXCTREK TRAVELS reserves the right to update or modify these Terms & Conditions from time to time.